TERMS & CONDITIONS

Here's what you need to know about using our website, online courses, and 1-2-1 training sessions. By using our services, you agree to these terms.

SERVICE CANCELLATIONS & REFUNDS

SERVICE

CANCELLATIONS

& REFUNDS

Service Terms & Conditions for RPH Fitness

1. General Policy

At RPH Fitness, we are committed to providing high-quality, expert-led fitness services and products. Your satisfaction is important to us. If you are unsatisfied with any aspect of your experience, please contact us directly so we can work to resolve any issues. By booking a session or purchasing a product/course, you agree to the following terms.

2. 1-2-1 Personal Training Sessions

Cancellation Policy: We understand that schedules can change. However, we require a minimum of 24 hours' notice for any cancellation or rescheduling of a 1-2-1 Personal Training session. Sessions cancelled or rescheduled with less than 24 hours' notice will be charged in full.

No Guarantee of Results: We are committed to providing you with the tools, guidance, and expertise to help you achieve your fitness goals. However, your progress is dependent on your personal effort, commitment, diet, and other lifestyle factors. As such, we cannot guarantee specific results. We conduct thorough initial consultations to set realistic and achievable goals.

Health & Safety: You are responsible for ensuring you are medically cleared to participate in physical exercise. You must inform your trainer of any health conditions, injuries, or concerns before each session.

3. Online Courses & Digital Products

Refunds & Exchanges: Due to the digital nature of our online courses and products (such as training guides), we do not offer refunds or exchanges once a product has been purchased and downloaded, or once an online course has been accessed. All sales of digital content are final.

Exceptional Circumstances: If a refund for a service is approved in exceptional circumstances, at the discretion of RPH Fitness, an administration fee may apply.

4. Addressing Concerns

Any concerns regarding a 1-2-1 Personal Training session should be brought to our attention within 48 hours of the session taking place.

For technical issues with online courses or digital products, please contact us immediately so we can provide support.

These policies are in place to ensure fairness and consistency for all clients and are standard within the fitness industry. They are clearly stated and agreed upon at the point of purchase or booking.

COURSE TERMS & CONDITIONS

COURSE TERMS

& CONDITIONS

RPH Fitness: Online Course Terms and Conditions

Privacy Policy

By enrolling in our courses and setting up an account, you acknowledge that personal information will be collected through our online course platform. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data:

Collection of Personal Information: When you create an account and enroll in our courses, we collect personal information such as your name, email address, phone number, address, and payment details. Additional information may be collected during your interactions with the course platform, including course progress and completion data.

Use of Personal Information: We use your personal information to provide access to our courses, process payments, and communicate with you regarding course-related matters. Your data may also be used for internal purposes such as analytics, improving our courses, and ensuring compliance with our Terms and Conditions.

Marketing Consent: By enrolling in our courses, you consent to receiving marketing communications, including emails and texts, from RPH Fitness and the platforms we use for marketing purposes.

Protection of Personal Information: We take appropriate measures to safeguard your personal information against unauthorised access or disclosure. Your payment details are processed securely through our payment gateways, and sensitive information is encrypted to ensure confidentiality.

Third-Party Services: We may use third-party services and platforms to deliver our courses and manage our operations. These services are subject to their own privacy policies and terms of use.

Disclosure of Personal Information: We do not sell, trade, or rent your personal information to third parties for marketing purposes. Your personal information may be disclosed to trusted service providers who assist us in delivering our courses and conducting our business operations.

Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Consent: By enrolling in our courses and setting up an account, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Terms and Conditions

Welcome to RPH Fitness's Online Courses! Before enrolling, please read the following terms and conditions carefully. By accessing or using our online courses, you agree to comply with and be bound by these terms.

Copyright and Intellectual Property: All content provided in our online fitness courses, including but not limited to videos, tutorials, text, graphics, images, and course materials, is the intellectual property of RPH Fitness and protected by copyright laws. You may not reproduce, distribute, modify, or create derivative works of any content without prior written permission from RPH Fitness.

Enrolment and Payment: Enrolment in our online courses requires payment of the specified course fees. Payment must be made in full before gaining access to the course materials. We accept payment through secure online payment gateways.

No Refund Policy: Due to the digital nature of our online courses and the instant access provided to course materials upon enrolment, we do not offer refunds. All course fees are non-refundable. Please review the course details carefully before enrolling to ensure it meets your needs.

Course Access and Duration: Upon successful enrolment, you will receive access to the course materials for the duration specified in the course description. After this period expires, you will no longer be able to access the course materials unless otherwise specified.

Student Conduct: You agree to conduct yourself in a respectful manner within the course platform. Any inappropriate or disruptive behaviour may result in immediate termination of your access to the course without a refund.

Certificate of Completion: A certificate may be awarded upon successful completion of all course requirements, as determined by RPH Fitness. This is a certificate of completion and not a professional certification.

Equipment Disclaimer: Participants acknowledge that the cost of the course does not include any physical equipment (e.g., resistance bands, weights, adaptive tools). While recommendations for equipment may be provided, it is the participant's responsibility to acquire these items separately. RPH Fitness does not guarantee the availability, quality, or suitability of any recommended equipment.

Modification of Terms: RPH Fitness reserves the right to modify or update these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.

Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

Your Questions Answered

FREQUENTLY ASKED Questions

How do we get started with RPH Fitness?

We start with a free consultation to discuss your goals, history, and what you enjoy. This helps us build a plan that's effective and sustainable for you.

What should I wear or bring to my session?

Just wear comfortable clothing you can move freely in and bring a water bottle. We provide all the necessary equipment for a great workout in our sessions.

How often should I train to see results?

Most clients see great results training 2-3 times per week. Consistency is key, and we'll help you find a schedule that fits your lifestyle and goals.

What if I'm not seeing the progress I want?

Plateaus are a normal part of any fitness journey. We'll regularly review your progress and adjust your training and nutrition plan to keep you moving forward.

Why is this better than just going to the gym?

I provide expert guidance, accountability, and a plan tailored to you. This ensures you perform exercises safely and effectively, which leads to faster, better results.

What are the main benefits of personal training?

You'll build strength, improve your fitness, and gain confidence. Our clients also experience better energy levels, reduced stress, and a healthier relationship with exercise.